Frequently Asked Questions
How long does it take to make my order?
All items are handmade, so time can vary depending on how busy it is (I.e at Christmas time) generally the turnaround time to make items is 1-3 business days to lovingly make your piece. Then it will be shipped as per the guidelines in our policies.
How do I best care for my Jewellery?
Our Silicone Jewellery is easy to care for, if you find your beads are picking up a little bit of dust or if like me you drop some food on it - whoops! Just put some warm water on a paper towel and wipe it clean, If your piece has metal beads or a metal clasp or keyring just avoid getting those bits wet to make your item last longer.
How do I place a custom order?
Throughout the website there are listings for ‘Custom Lanyard’ etc Just purchase that listing and in the notes area write me a message with what you're after. Make sure to include an email address as I will send you a photo to confirm the design before I post it to make sure it's perfect!
Do you do wholesale?
Yes, I am happy to do wholesale orders, please check out our wholesale section to download our guide, if you have further questions or an extra large quantity just send me an email Ashleigh@robjantcouture.com.
Can I get my order gift wrapped?
Yes! I can gift wrap upon request and also add a little note if you like. Just send me a note when you checkout and I’ll make the magic happen. If you need it posted to them make sure to add their address NOT yours.